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Testimonials

The testimonials below reflect some of the people who have chosen to write to us about Mainframe and our products. These are candid comments. They express both satisfaction and sometimes dissatisfaction, and that's a good thing. For Mainframe Associates is a business management software developer, and we need honest, direct responses in order to get better.

 

 

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"Dear [Mainframe Associates],

The Retail Controller has exceeded our expectations in both performance and acceptance by employees, enabling us to expand our business without the need to increase our staff. In addition, our understanding of our business and the critical factors affecting it has been enhanced. We would like to expand on the performance of the software and your client support services.

The software has proven to be very consistent in its design, allowing our staff to adapt to different modules quickly. On-screen prompts are useful and this encourages the new user to work through the screens step-by-step in both POS and administrative functions. By far the most often used feature is the number of different 'search' routines which allow our staff to make educated guesses to locate such things as product codes either by scrolling through products numbers and/or by using a product description lookup. New staff training has been accomplished in house by our present staff who are all capable of demonstrating these features and by encouraging the new staff member to 'try for themselves'. The uncluttered selling screen has also proven to be a major factor in allowing our new staff to be on-line after only one hour of training.

Mainframe's support for our system has been outstanding. Our only equipment problem involved one of our printers. It was solved by one of Mainframe's technical experts. He wsa on-site and had the printer running that same evening. Whenever we have had a problem that we could not solve ourselves, they have always been quick to respond.

Keep up the good work!

Sincerely,

Brad Crockett
System Manager
Garner's -Tim-Br-Mart
Duncan, British Columbia"

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"Dear [Mainframe Associates],

I send you my sincere thanks for the way you and your staff have been able to continually improve and enhance the operation of our Point-Of-Sale computer system while maintaining its major advantage:- ease of operation.

Over the past 4 years that we have been using the Mainframe system I have continued to stress to you the need for 'keeping it simple'. You may be interested to know that we recently hired 3 new staff members. With each of them it took less than 30 minutes of training before were effectively operating the system and efficiently serving customers. I don't know of any other system that could give me those results. Well done Mainframe!

Although we are still not using all of the features of your latest software enhancements, our POS System has already exceeded our initial performance expectations. There is no question that the system has paid for itself many times over by giving us lower staffing costs and better inventory control.

Please feel free to have anyone interested in a POS System call me for information about my experiences. Again, thanks for your continued support.

Sincerely yours,
D. L. (Len) Morrow
President
Comox Builders' Supply -Division of Camelot Enterprises Ltd.
Comox, British Columbia"

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