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Software Support

Mainframe Associates provides support services 24 hours a day, seven days a week to a customer base throughout North America. Immediate service is provided from 7:00 am to 5:00 pm PT. During off-hours, call forwarding to support technicians who carry cell phones ensures immediate response for emergency problems.

Support Website / FAQ

 1 800 845-5445

SOFTWARE SUPPORT FEATURES

	Our support service program includes toll-free access, no-charge callback and annual revision of the product. We believe that keeping all our customers on the latest release is in everyone's best interest and our customers seem to agree. Over 90 per cent are on support contracts with only a few going with 'pay for play' which we also provide.
	Our training programs include outlines, hands-on practice and visual presentations. Training is offered at your place of business, at our premises, over the telephone, or over the Internet.
	Our support service program also includes preliminary hardware diagnostics which has led many customers to operate without formal hardware service contracts. We will assist, at no extra charge, in determining whether or not a problem is hardware related. Additional assistance such as working with local technicians is then provided at our greatly reduced 'supported' labour rates. In practice, many of our customers simply do their own hardware repair under our direction. We will of course also provide on-site services at your request.
	All inbound support calls are logged and numbered by our Service Writers and scheduled for prompt attention. Our support logging system has been developed over a number of years and allows for careful monitoring by both our customers and our senior staff to ensure the highest possible level of service.
	Mainframe has years of experience providing remote support.

Our services tech's can connect to your site via modem or the Internet. Diagnostics and training can be provided very efficiently this way.

We serve general retail and distribution, and specialize in a number of vertical markets. See the menu on the left for more information.